Admissions
Begin Your Journey
Many patients arrive at MDCR through referral from our Long Beach regional hospital partner after an ED stabilization — but most come in through a direct phone call. Either way, the clinical relationship starts at that first conversation. Our admissions coordinators are trained intake specialists, not sales staff.
Admission includes a licensed clinical assessment, same-day insurance verification, a family-aware orientation call, and coordinated medical handoff from any current provider — local PCP, ED visit, existing psychiatrist — so records and medications travel with the patient.
Admissions Process
Call Us
Reach our team 24/7 at (562) 269-2456.
Assessment
Comprehensive clinical assessment to determine your level of care.
Insurance Verification
We verify benefits and explain coverage.
Arrival
Coordinated travel and personalized intake.
Insurance Accepted
- Medicare
- Aetna
- Tricare
- WellCare
- Blue Cross Blue Shield
- Medicaid
- Humana
- Cigna
Questions? Call (562) 269-2456.
What to Bring
- Photo ID and insurance card
- Current medications in original bottles (7-day supply)
- Comfortable clothing for 7 days (laundry on-site)
- Closed-toe shoes for fitness area and walking trails
- Swimsuit for pool and heated therapy pool
- Personal toiletries (alcohol-free)
- A journal and reading material
- Any recent hospital discharge paperwork, primary care notes, or psychiatric records
- Phone numbers for family members on your approved contact list
Please leave at home: weapons, valuables, outside food or supplements. Phone use follows our limited-hours policy.
FAQ
Will the admissions team talk to me if I'm calling about my family member instead of myself?
Yes, absolutely. More than half of our admissions calls come from a spouse, parent, adult child, or sibling. We can talk you through what to say, what tends to work, what tends to backfire, and what next steps look like if your loved one agrees — or if they don't agree yet. Many families call multiple times over weeks or months before treatment actually happens, and that's part of how this works.
How will my family stay connected during residential treatment?
Connection is built into the clinical model, not treated as a privilege. Patients have scheduled phone hours every evening, weekly family therapy sessions, and a monthly multi-family workshop. Our family clinician calls the designated family contact weekly with specific clinical updates — never vague reassurance.
Our son has been through treatment twice before and relapsed both times. What makes MDCR different?
That question is exactly the right one, and it's the question we open the family orientation call with for every returning patient's family. Often what didn't work last time was a missed co-occurring condition that wasn't integrated into treatment. We start by understanding what specifically happened in the prior attempts — and what needs to be different this time — before we build the plan.
How much will insurance actually cover for our family?
Most major insurance plans cover residential, PHP, and IOP under federal mental health parity rules when clinically necessary. Medicare, Medicaid, BCBS, Aetna, Humana, Tricare, and Cigna are all in-network. Our benefits team verifies your specific coverage — including any deductibles or co-insurance — before you commit to anything.
Can our family visit during residential?
Yes. We have a dedicated family visiting area and scheduled visiting days. Visits are coordinated with the clinical team to support the treatment plan — particularly in the first 10 days when the patient is acclimating.
What happens in the 90 days after discharge?
Discharge is a transition, not an endpoint. Patients leave with a named outpatient therapist, psychiatric follow-up scheduled, alumni mentor assigned, and a structured family check-in cadence with the same family clinician they worked with during residential. The 90-day post-discharge window is the highest-risk period, and we staff it accordingly.